Refund & Cancellation Policy
Effective date: 30 August 2026
This policy explains your options for cancellations and refunds on aalimination.com for each type of purchase. All payments are processed via Razorpay; eligible refunds are issued to the original payment method.
1. Paid digest access (30-day unlock)
- This is a one-time payment, not an auto-renewing subscription — no card is ever auto-charged, and there is nothing to "cancel."
- If you are charged but access is not unlocked on your account due to a technical error, contact us within 7 days of payment at info@aalimination.com with your payment ID, and we will unlock access or issue a full refund.
- Once digest access has been successfully unlocked and used to view paid content, the purchase is non-refundable.
2. Digital (soft-copy) issue
- Because a soft-copy is delivered instantly and is a digital good, purchases are non-refundable once the download has been made available to you.
- If the file is corrupted, missing, or you were charged without receiving access, contact us within 7 days of payment at info@aalimination.com with your payment ID, and we will re-deliver the file or issue a full refund.
3. Print issue
- Cancellation: you may cancel a print order free of charge any time before it has been shipped, by emailing info@aalimination.com with your order details. Once an order has shipped, it cannot be cancelled.
- Damaged or wrong item: if your copy arrives damaged, defective, or is not the issue you ordered, contact us within 48 hours of delivery at info@aalimination.com with your order ID and a photo of the item. We will ship a replacement or issue a full refund (including original shipping), at our discretion.
- Non-delivery: if your order does not arrive within the timeframe stated in our Shipping & Delivery Policy and tracking shows no movement, contact us and we will investigate, reship, or refund the order.
- Change of mind: since each print issue is produced/allocated against
demand, we are unable to accept returns for change of mind once an order has shipped.
4. How refunds are processed
- Approved refunds are issued to the original Razorpay payment method (card, UPI, netbanking, or wallet) used for the transaction.
- Refunds are initiated within 3 business days of approval and typically
reflect in your account within 5–7 business days thereafter, depending on your bank or payment provider.
- We do not issue cash refunds or refunds to a different account/method.
5. How to request a refund or cancellation
Email info@aalimination.com (or call +91 9797976083 | +91 8899321799) with:
- Your registered email address
- The Razorpay order ID or payment ID
- The reason for your request
We aim to respond to every request within 2 business days.